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Newsletter

Terms and Conditions

Order Confirmations

Shortly after placing your order, you will receive an email confirming that we've received your order (you may receive more than one confirmation email if your order is fulfilled in multiple shipments). You will receive a second email or call when your order has been reviewed so we can establish the most efficient & affordable pick up or shipping options. Please save these emails and shipping quotes for your records. Once we have confirmed your delivery choice & product has shipped we will send a confirmation and tracking information.

Delivery Process

Rehabber Supply has tried to make its shipping and handling prices and policies as fair as possible, so you benefit from our competitive pricing, plus the convenience of free pick up at our St. Louis location. If you choose to have your order shipped, you will incur additional shipping costs. We always offer free pick up at either our Brentwood showroom or our South St Louis warehouse.

Once we have received and reviewed your order, we will call or email to review the specifics with you. If, after consultation, you would like to continue with your order, we will ask for 25% of the purchase price in a non-refundable deposit to complete your order. The rest will be due when you pick up your order at one of our St Louis locations.

If you ordered two or more items, your items may be available at different times or at different locations. Once we have reviewed you order, we will get handling information on your complete order and contact you on price and service specifics. Products not in stock may prevent rushed delivery. We will advise you a pick up time when we call about your specific order.

If you choose to have your order shipped instead of our normal St Louis pick up process, we do our best to ensure that shipping is correctly calculated before you purchase. However, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a refund minus the 25% initial non-refundable deposit. Some rural areas can have higher delivery costs.

Shipping costs are not refundable. Please pick up at our St Louis location to avoid this possibility.

Shipping Backorders

There are times when a product is backordered. Before we contact you to establish the best delivery option for you we will check our inventory and the suppliers inventory and inform you if any product may have a longer than normal wait time before you can pick up. If we have to source product from different locations, it may mean that different parts of your order can come in at different times.

If you order more than one item, we’ll make every effort to have items together. In the event only some of the items in your order are available at a single location, we reserve the right to offer to you multiple packages for pick up at multiple warehouses.

In the unlikely event we are unable to offer your order complete, we will contact you, advise you of this, and offer options for your consideration. We will notify you via email of the estimated delivery date for your backordered items.

Returns

Rehabber Supply promises to deliver high-quality products in excellent condition. If, for any reason, your order is not satisfactory, we will gladly replace it or accept a return of the merchandise within 30 days of purchase. Please adhere to the following return policy:

All returned merchandise must be in resalable condition and packaged as received

The product must be free from scratches and/or defects

The product must not have been installed

You must have the original packaging for the item

There cannot be any writing on the original packaging

A 25% restocking fee will be charged on all returned merchandise, unless defective.

We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.

Need to setup a return? Call us so we can assist and review policy’s .

Exceptions

Returns can only be made 30 days after receiving product(s).

Exchanges can only be made 30 days after receiving product(s); restocking fees will still apply.

All returns must be over $25 in total value.

Merchandise must have not been damaged in freight transit.

Clearance items are not eligible for return unless defective. Please be aware that due to the nature of clearance sales, the item immediately falls under manufacturer warranty.

Some items we sell are not available in our web catalog but can be purchased over the phone. We may not offer a manufacturers complete line on site but can access it for you. If you purchase a special order item by contacting or calling our showroom it may not be returnable or may be subject to a higher restocking fee. When you call, a professional sales associate will notify you of any applicable return charges. If the item is defective or damaged, we will issue credit in full OR offer you a replacement product if it’s still available for purchase. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.

General

We can process returns and refunds only for items purchased from our showroom. To receive a refund, all returned merchandise must be in resalable condition, packaged exactly as received ,free from scratches and defects. There is a 25% restocking fee on all returns.

Return authorizations are only available by calling our Showroom or emailing it to our customer service email.

Include all original packing materials, manuals and accessories with the product to avoid any additional fees.

When returning an item, we require items be returned to us directly at our showroom or warehouse in St Louis.

Items received past the return period may not be processed. Only items purchased from our showroom are eligible for return credit minus 25% restocking fee. If you ship return items to us notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.